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Manager of Partner Services
National Office (London, ON)

Posted On: Tue, 09 May. 2023
Pay Rate: As Agreed
Hours: Full Time
Reporting To: Chief Executive Officer

Note: This is a full-time position directly reporting to the Chief Executive Officer; pay rate as agreed, based on experience, expertise, and applicable education.

A compassionate organization whose mission is to help men and women adults 18yrs and over, overcome substance addictions to lead full and productive lives. Your primary responsibility as the Partner Services Manager would include managing all aspects of receiving, depositing, and acknowledging donor receipts. This includes managing the Partner Services Staff, processing incoming gifts, sending acknowledgement correspondence, managing department databases, reporting, maintaining accurate files, and communicating with internal and external stakeholders.

Teen Challenge Canada Inc. operates 12-month in-residence alcohol and drug addiction rehabilitation programs, for adults 18+ years, with centres located in Alberta, Atlantic Canada, Saskatchewan and Ontario. We offer help and hope to those struggling with alcoholism and/or addiction to other drugs through a proven faith-based program. Those struggling with addiction, their family and friends, begin their restoration at Teen Challenge.


  • Manage the Partner Services Department Staff including hiring, staffing level, training, direction, employee relations and wellness
  • Oversee and expand the use of department databases
  • Respond to all incoming communications and database questions from internal fundraising teams ensuring excellent customer service experience
  • Prepare standard and ad hoc reports and queries
  • Oversee database usage and reporting for fundraising and development teams
  • Allocate and process partner special event gifts
  • Ensure updated document files and address data integrity to ensure accurate interactions with donors
  • Provide information from our Partner Services databases and interactions to Marketing and Development that increases our understanding of donors. This will improve our ability to serve donors, fundraise, and market.
  • Ensure the Partner Services Department fosters strong collaboration and communication with and between other departments
  • Provide excellent donor services to enhance Teen Challenge’s image and reinforce its public facing activities
  • Other responsibilities as required.

We Are Christian We believe that God is the catalyst for change for people with life-controlling drug and alcohol problems.
We Are Committed To Those Who Are Addicted We believe that a balance of love, accountability and training are required to prepare the individual for successful re-entry into society.
We Value People Our clients, donors, staff, volunteers, churches, board members and advisory councils are appreciated and worthy of respect and honour
We Are Stewards We are committed to managing wisely all resources entrusted to us recognizing that we are ultimately accountable to God.

For Qualifications and a detailed Job Description of this position, please Click Here


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